We have an absolute satisfaction guaranteed policy on our products. If you are for any reason unsatisfied with the quality or workmanship of the products, please return for a full refund. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within one week of giving your package to the return shipper. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping is either by the United State Postal Service or Federal Express.
All bowls will be shipped for free within the 48 Continental United States. Shipments outside the continental US will be calculated based upon weight and destination. Pen orders will be shipped by USPS Priority Mail for a flat shipping and handling fee of $6 per order. Orders totaling more than $125 will be shipped for free.
Shipping by FedEx is calculated based upon type of shipping and the weight of the order based upon their size and weight. When you place an order, we will estimate shipping costs and delivery dates based upon the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. The shipping rates for bowls are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.